Iklim komunikasi dan pencapaian organisasi

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Date
2007
Authors
Rosli, Mohammed
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Abstract
This is a descriptive case-study on the importance of communication climate in organizing work related activities in an organization. The theoretical framework for describing the communication phenomena is based on the Open Systems Theory and Weick’s Organizing Theory. The purpose of this study was to examine the interaction characteristics that develop communication climate and the communication dimensions that relate to communication climate practices. Dichotomy of interaction characteristics were used to measure defensive or supportive communication climate practices in organizing job-related activities. The independent variables of this study are the communication dimension such as trust, supportiveness, listening in upward communication, openness in downward communication, participative decision making, concern for high performance goals, subordinate interaction and external information processing. While the moderating variable for communication climate is organizational identification. The variables used to examine its relationship and its effect the communication climate. A total of 1485 respondents from two homogenous public organizations were selected. Selection of organisation’s was made based on their high performance award by Malaysian Government, especially the Prime Minister Awards. Respondent were selected from all levels of scheme using stratified random sampling method. Level of analysis used is based on individual’s aggregate perception. Data were obtained through a set of self administered questionnaire adapted from established measures by communication researchers. Descriptive and inferential statistics were used to analyze the data. It was hypothesized that there will be a significant perception differences between interaction characteristic and type of communication climate practiced. Communication dimension also were hypothesized to have a significant correlations and influence the communication climate. It was predicted that organizational identification moderates communication climate. The findings revealed that there is a significant perception differences of the interaction characteristics between employees of the two hospitals. Hospital Kota Bharu, proved to practice more positive supportive climate compared to Hospital Alor Setar. Results of correlations test revealed the significant relationship between all communication dimensions and the communication climate. Results of the stepwise multiple regressions indicated that the communication dimensions influence 52 percents of the communication climate. While organizational identification is moderated by the communication climate. Implications of these findings and suggestions for future research are offered.
Description
Ph.D
Keywords
Communication , Communication climate
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