The Implementation Of ISO 9000 Quality Management System And Business Performance Of Contractors In Malaysia
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Date
2005-05
Authors
Said, Ilias
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
This study investigates the implementation of ISO 9000 quality management
practices and perceived business performance of contractors in Malaysia. The ISO
9000 quality management system practices were operationalised usin~ four
variables; they are management responsibility, resource management, product
realisation, and measurement, analysis and improvement. The dependent variable
is perceived business performance. The objectives of this study are: I) to
determine whether there are differences in perceived business performance,
management responsibility, resource management, product realisation, and
measurement, analysis and improvement between the ISO 9000 certified
companies and non-ISO 9000 certified companies, 2) to determine whether there
are relationships between ISO 9000 quality management practices and perceived
business performance of contractors in Malaysia, and 3) to identifY the most
influencing variable in the ISO 9000 quality management practices that affects
perceived business performance of the contractor, as well as identifY the extent to
which the variable may affect business performance. There are two main
hypotheses, and I 0 specific hypotheses that were posited and tested. The study
was based on a survey design and the time horizon was cross-sectional. The
survey was carried out randomly on contractors operating in Peninsular of
Malaysia. The numbers of respondents for ISO 9000 and non-ISO 9000
participated in this study were 54 and 270 companies, respectively. The study
hypotheses were tested using t-test, correlation and multivariate analyses. The
results supported all the hypotheses of the study. The results suggest that there are
differences between the ISO 9000 and non-ISO 9000 certified companies, in
terms of perceived business performance, management responsibility, resource
management, product realisation, and measurement, analysis and improvement.
The results of correlational analyses revealed that there are associations between
the implementation of ISO 9000 quality management and perceived business
performance of contractors in Malaysia. Regression analyses also revealed that
three variables in the ISO 9000 quality management practices indicated positive
relationship with perceived business performance of contractors in Malaysia, and
these are management responsibility, product realisation, and resource
management. This study concluded that there are differences in terms of
perceived business performance, management responsibility, resource
management, product realisation, and measurement, analysis and improvement
between ISO 9000 certified contractors and non-ISO 9000 certified contractors.
The constructs in the ISO 9000 Quality Management System are found to be
associated with perceived business performance of contractors.
Description
Keywords
ISO 9000 quality management practices , business performance of contractors in Malaysia.