The Utilisation Of Website Among Architectural Firms And Quantity Surveying Firms In Malaysia

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Date
2013-01
Authors
Shaarani, Zarina Syuhaida
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Publisher
Universiti Sains Malaysia
Abstract
Website is a powerful tool for businesses in today’s world. Despite of the publicised advantages, the scarcity of information about website utilisation among architectural firms and quantity surveying firms in Malaysia indicates that this issue gets little attention from the scholars in the field. This thesis is to distinguish between website adopters and non-adopters in terms of their firms’ profile, the influence of firm age, firm size, source of project, and involvement with overseas project towards the adoption of website and the impact of website on firms’ average commission. Apart from that, the purposes of developing a website, the realised benefits of website adoption and the inhibitions factors that influenced the non-adopters from developing a website for their firms are explored. 639 sets of questionnaires were distributed by postal to all 319 quantity surveying firms and 320 randomly selected architectural firms nationwide. In effort to get higher response rate, invitations to answer the survey online via KwikSurvey.com service were sent to respondents’ e-mail. 94 firms responded to the survey, resulting in 14.7% of response rate. Then, 11 interviews were conducted either by telephone, chatting on-line or face-to-face interviews, to complement the survey in qualitative ways. Nonparametric tests namely Mann-Whitney U tests, Chi-Square test, Spearman’s Rank-Order correlation and descriptive analysis were used to analyse the quantitative data, while the interviews were transcribed to extract the gist of it.
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Keywords
Utilisation Of Website , Quantity Surveying Firms
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