Cross-cultural worker conflict in a multinational company
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Date
2012
Authors
Kan, Wen Huey
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Abstract
Foreign direct investment by firms is an increasingly widespread phenomenon. As such, firms are now more exposed than ever to different cultural values among workers, thus enhancing the potential for misunderstanding and conflict to arise between staff from different traditions and backgrounds. In this paper, the case of Ibiden, a Japanese multinational with operations in Malaysia, is used to highlight this issue and to offer suggestions for overcoming such challenges. Based on qualitative interviews with a total of six employees - three Malaysians and three Japanese, the study demonstrates the potential for inter-worker loyalty, discipline, responsibility and cooperation to emerge and subdue inter-worker conflict arising from cultural differences.
Description
Master
Keywords
Business administration , Cross-cultural worker conflict , Multinational company