Is Enterprise Architecture Management System (EAMS) In Tron Storage Successful In Improving The It Service Lifecycle?
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Date
2014
Authors
Ho, Jenny Pei Lee
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
This case study is a research to identify problems faced by Enterprise Architecture (EA)
Team in implementing decision making tool in company and challenges faced in bringing
to tool to maturity. The tool implemented by EA Team is Enterprise Architecture
Management System (EAMS) which is a commercial product to help huge enterprise align
their IT Applications with their business goals. Successful implementation of the tool will
enable the organization to achieve agility in the changing business requirements and make
fast accurate decision. The success factor of the tool is very intangible and organization
do not see fast effect after purchasing the tool. The issue faced in by the team is more than
technical issue as they are being challenged by management issues while introducing the
tool to users. This case study will help EA team to analyze the root cause of the poor tool
performance and suggest the strategy for performance improvement. The analysis method
applied in analysis includes Fishbone Analysis, 5 Whys and Pareto Chart analysis. 5
Recommendations prepared in 4 Action plan has been proposed to the EA team for
implementation. Currently, 3 out of 4 of the action plan has been adopted in Tron.
Description
Keywords
Problems faced by Enterprise Architecture , implementing decision making tool