Factors That Promote Employees To Support Hospital Initiatives At Penang Adventist Hospital : A Nursing Perspective
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Date
2014
Authors
Lloyd, Lee Bun Aik
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
The purpose with this study was to explore and describe the factors that promote employees to support hospital initiatives at Penang Adventist Hospital viewed from a nursing perspective. A research design was utilised and individual interviews were conducted with 17 nursing employees hospital wide. The transcribed interviews were exposed to a content analysis. The results managed to expose many new areas for further study that have not managed to be uncovered by the usual instruments such as satisfaction surveys, dialogue session, and also quantitative studies done previously. The factors that might hinder employee support relate mainly to the following: inadequate acknowledgement, job insecurity in relation to the future, problems with the process of integration, transformation and rationalization, problems with management, many labour related issues, poor/inadequate communication, inadequate support, increased work load, poor physical environment, negative publicity and poor self-motivation. Although there were a few motivators identified, they were none the less of great importance. These results were interpreted within Herzberg's motivation theory to identify the hygiene/maintenance factors and to assess whether the important motivators were in place. During any process of change, and/or when the level of motivation amongst employees is low, it is important to adequately manage the environment (hygiene/maintenance factors within the Herzberg theory). But it is even more important to ensure that the motivators are in place or to intensify them. It is therefore recommended that a motivation strategy, based on the Herzberg theory as well as the Hackman-Oldham job enrichment model, be developed, implemented and evaluated.
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Keywords
hospital , employee support