A study on factors influencing Email workflow
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Date
2006
Authors
Chew, Jeen Leng
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Abstract
The purpose of this research was to investigate the factors that may influence the
email workflow. In order to better understand the users’ requirements and needs to
design a better system, both the users’ activities surrounding email (UASE) factors
and the perceived usefulness of current email system (MED_PU) factors were tested
for their direct effect on one’s behavioral intention to use current email system; with
or without upgraded features (DEP_BI). In addition, perceived usefulness of current
email system factor was tested for its mediating effect on the relationship between
users’ activities surrounding email factors and one’s behavioral intention to use
current email system; with or without upgraded features. This research is based on the
combination of two models; Users’ Activities Surrounding Email Model (UASE) and
the Technology Acceptance Model (TAM). The respondents for this study were all
102 Malaysian working adults in Penang Island; who were not self-employed at the
time of the survey. The regression results showed that Archive factor had a positive
relationship with the behavioral intention to use current email system; with or without
upgraded features. The Retrieve factor had a negative relationship with the behavioral
intention to use current email system; with or without upgraded features. The
implications of this study suggest that the email client developer should focus more
into the Archive and Retrieve factors when developing an upgraded email client in
order to fulfill their user’s needs.
Description
Keywords
Email , Business Administration