Reasons for failure of web-based application IT projects
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Date
2012
Authors
Lu Yee, Yit
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Abstract
Every year, organizations lose millions of dollars due to failure of web-based application information technology (IT) projects. Research continually show that companies have difficulty with web-based application IT projects to complete on time or on budget or within the scope or any combination of the mentioned. The data on project outcomes according to the Standish Group’s study is introduced in order to illustrate these facts. The purpose of this study is to identify the factors influencing failure of web-based application IT projects, particularly in the Malaysian context. A pilot study was conducted on forty project managers that have experience handling failed web-based IT projects. Top ten failure factors identified in the pilot survey are that lack of clarity of goals, lack of top management support, there is lack of perceived usefulness, poor teamwork quality, ineffective project management, no reward and recognition system in place, insufficient resources (funding and personnel), ineffective communication, lack of users’ involvement and no system of monitoring and feedback. Survey was then distributed to 400 IT project managers and received 155 responses which equivalent to 39% of the response rate. The significance of this research lies in the fact that its results will add to the knowledge in the project management field by identifying the relative importance of the factors that impact web-based application IT project failure. Thus, project managers, team members and other stakeholders of web-based application IT project can spend more time and resources focusing on the important factors in order to implement the project successfully which will deliver more value back to the business.
Description
Master
Keywords
Business Administration , Empirical Study , IT Project