Knowledge management : an exploratory study on oil and gas contractors in Malaysia
| dc.contributor.author | Lee, Kim Zoo | |
| dc.date.accessioned | 2017-07-12T04:59:38Z | |
| dc.date.available | 2017-07-12T04:59:38Z | |
| dc.date.issued | 2006-10 | |
| dc.description.abstract | Knowledge management (KM) is said to improve organisational performance and increase competitive advantage. This study investigates whether foreign and local oil and gas contractors in Malaysia purposively manage their knowledge asset, and if so how. Specifically it looks into how knowledge is created, captured, stored, shared and protected. Additionally, organisational culture, structure, human resource management and information technology in relation to KM are explored. The investigative-descriptive approach using multiple case studies was adopted. Data was collected and triangulated using postal questionnaires, interviews and secondary sources. Out of the 90 known oil and gas contractors in Malaysia, 12 (5 foreign and 7 local), became the case studies for this research. Of the 5 foreign companies, 4 manage their knowledge systematically. Headquarters-subsidiary relationship is found to have an important influence on KM. Of the 7 local companies, only 1 manages its knowledge asset purposively and 3 are either in the midst or planning to do so. The possible factors behind the decision to adopt or avoid KM are clients, international competitors, knowledge expansion, technological discontinuity, size and top management. Of the 4 foreign and locai oii and gas contractors that manage their knowledge actively, culture, structure, human resource management and information technology are used in varying ways and degrees for KM. Since this is an exploratory study, further research is recommended to investigate interesting points highlighted by the findings. | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/4163 | |
| dc.language.iso | en | en_US |
| dc.publisher | Universiti Sains Malaysia | en_US |
| dc.subject | Knowledge management (KM) | en_US |
| dc.title | Knowledge management : an exploratory study on oil and gas contractors in Malaysia | en_US |
| dc.type | Thesis | en_US |
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