Study on the job satisfaction and burnout among medical social workers in government hospitals in Malaysia

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Date
2007
Authors
Lim, Bee Ean
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Abstract
This study surveyed the job satisfaction and burnout levels of all medical social workers in Malaysian government hospitals. It aimed to find the association between the individual / demographic factors of the medical social workers to the Human Service Job Satisfaction Questionnaire scores (HSJSQ scores), and it identified other important factors which influenced the medical social workers’ job satisfaction and burnout levels. The respondents were 143 social workers who worked in 58 hospitals. Data was collected by questionnaire and the instrument used was the Human Service Job Satisfaction Questionnaire (HSJSQ). The questionnaire had two open ended questions which asked the social workers to explain (1) why they were satisfied or dissatisfied and (2) why they suffered or did not suffer from burnout with their jobs. Findings showed that overall the social workers were satisfied with their jobs. The demographic variables of the medical social workers did not have significant associations with the HSJSQ scores. The individual / demographic factors were the main reasons for them being satisfied whereas the organizational factors were the main reasons for them suffering from burnout.
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Master
Keywords
Social science , job satisfaction , burnout , medical social workers
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