The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance
| dc.contributor.author | Tan, Wei Lip | |
| dc.date.accessioned | 2016-09-23T01:04:24Z | |
| dc.date.available | 2016-09-23T01:04:24Z | |
| dc.date.issued | 2015 | |
| dc.description.abstract | This study investigates the relationship between IT integration (IT flexibility and accessibility, IT planning and IT modularity), decision making integration (cross functional team, communication, collaboration and business process integration), organization relationship capability and service operational performance (financial and efficiency performance and customer satisfaction performance) for electrical and electronic distribution industry in ASEAN. Thompson's Interdependence Theory underlies the model framework in this study. Self-administered questionnaire was the method for data collection with a total of 83 respondents taking part in this study. Partial Least Square (PLS) and Statistical Package for Social Sciences (SPSS) were utilized to analyze the data. IT flexibility and accessibility, communication and collaboration were found to be crucial in influencing organization relationship capability. IT planning, IT modularity, cross functional team and business process integration do not influence organization relationship capability. Communication and business process integration are important to financial and efficiency performance. The entire dimension has a negative influence on customer satisfaction performance. Organization relationship capability was found to mediate the effect of communication on financial and efficiency performance for electrical and electronic distributor company. Finding from this study will enable electrical and electronic distributor company in ASEAN to better understand the relationship between IT integration, decision making integration, organization relationship capability and service operational performance. The findings are mostly based on respondents in Malaysia, Singapore, Thailand and Philippines | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/2579 | |
| dc.subject | Relationship among IT Integration | en_US |
| dc.subject | Service Operation Performance | en_US |
| dc.title | The Empirical Study of the Relationship among IT Integration, Decision Making Integration, Organization Relationship Capability and Service Operation Performance | en_US |
| dc.type | Thesis | en_US |
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