Publication: Expectation And Perception Of Homeowners On Service Quality Of Green Home Property Developers
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Date
2023-06
Authors
J. Pathma Priya A/P Jayasingham
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Abstract
In this research, service quality analysis was conducted on homeowners who lived in green homes which was built by a green home property developer in Penang. In order to evaluate the service quality, a methodology that was
developed by Parasuraman, Zeithaml & Berry in 1985 was adopted which is known as Servqual.
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Keywords
Expectation And Perception Of Homeowners , Service Quality Of Green Home Property Developers