Publication:
Total Quality Management In Service Industry

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Date
1998
Authors
Remeli, Rozimi
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Publisher
Research Projects
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Abstract
This study argues that within the service industry a model built upon the TQM approach to management can be a dominant factor in guiding the organization to an effective means of becoming competent . This article examines the relationship, if any, between the critical factors ofTQM and the firms' Total Performance in service industry.
Description
Keywords
Service industries , Total quality management
Citation
URI
https://erepo.usm.my/handle/123456789/23114
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Pusat Pengajian Pengurusan - Tesis