Publication:
Total Quality Management In Service Industry

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dc.contributor.authorRemeli, Rozimi
dc.date.accessioned2025-11-18T08:09:33Z
dc.date.available2025-11-18T08:09:33Z
dc.date.issued1998
dc.description.abstractThis study argues that within the service industry a model built upon the TQM approach to management can be a dominant factor in guiding the organization to an effective means of becoming competent . This article examines the relationship, if any, between the critical factors ofTQM and the firms' Total Performance in service industry.
dc.identifier.urihttps://erepo.usm.my/handle/123456789/23114
dc.language.isoen
dc.subjectService industries
dc.subjectTotal quality management
dc.titleTotal Quality Management In Service Industry
dc.typeResource Types::text::thesis::master thesis
dspace.entity.typePublication
oairecerif.author.affiliationUniversiti Sains Malaysia
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