PREDICTORS AND HEALTH OUTCOMES OF JOB STRESS: A STUDY OF SALESPERSONS IN THE PHARMACY OUTLETS OF PENANG
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Date
2009
Authors
MUNESY, DORAISAMY
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Abstract
Job stress has been the popular subject due to its consistent fmdings that stress
has been an unhealthy effect on an individuals' mental health. The purpose of this
study is to examine whether organizational variables (formalization, centralization,
job control, and perceptions of organizational politics), role variables (role conflict,
role ambiguity, and role overload) and personality variable (self-efficacy) affect job
stress. Results from a sample of 204 retail salespersons in Penang state, suggested that
a majority of them suffered from relatively higher levels of job stress. The present
research reveals that organizational factors (formalization, centralization, and
perception of organizational politics) are positively associated with job stress among
retail salespersons. Second, role variables also playa critical role in determining the
level of job stress salesperson would experience at work, namely, role conflict. Job
stress causing detrimental effects on individual's mental health, namely, depression
and anxiety.
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Keywords
SALESPERSONS , OUTLETS