Quality culture and quality costs of a manufacturing organization in Penang, Malaysia
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Date
1995-06
Authors
Inn Seong, Ooi
Journal Title
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Abstract
The research was conducted to study whether there is any
significant difference between the quality C\llture at the
management,
•
supervisor and operator levels of an
organization. The relationship between quality culture qt •
management level and various elemeqts of quality costs of
the organization was examined. A Similar study was carried
out to compare the quality culture at operator level of· two
other different organizations with the above organization.
The results indicated that there was no significant
difference between the quality at the management,
supervisor and operator levels. However, there were
significant differences between the quality culture of
operator levels for the three orgainzations.
Description
Keywords
Quality control