The impact of total quality management practices on employee's work related attitude
Loading...
Date
1999-05
Authors
Karia, Noorliza
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
This study examined the impact of TQM practices have on employee's work
related attitude. TQM practices have been adopted as new management practices in
improving organization commitment to quality of product or service. TQM practices
create a culture that encourages employee involvement, motivation, satisfaction and
commitment. In this study, the indicators of work related attitudes are job involvement,
job satisfaction, career satisfaction and organizational commitment. This study gathers
the information about the impact of TQM practices on 104 employees working in 5
organizations in Penang that practice TQM. The results of this study reveal that
employees in organizations that practice some degree of TQM practices realized an
increase in job involvement, job satisfaction, career satisfaction and organizational
commitment. Regression analysis indicates that empowerment and teamwork contribute
significantly to job involvement, job satisfaction, career satisfaction and organizational
commitment. However, other practices such as training and education, continuous
improvement and prevention, and customer focus are also important activities for
implementing the TQM practices.
Description
Keywords
TQM practices have been adopted as new management practices , in improving organization commitment to quality of product or service.