The impact of total quality management practices on employee's work related attitude
| dc.contributor.author | Karia, Noorliza | |
| dc.date.accessioned | 2016-11-14T01:09:06Z | |
| dc.date.available | 2016-11-14T01:09:06Z | |
| dc.date.issued | 1999-05 | |
| dc.description.abstract | This study examined the impact of TQM practices have on employee's work related attitude. TQM practices have been adopted as new management practices in improving organization commitment to quality of product or service. TQM practices create a culture that encourages employee involvement, motivation, satisfaction and commitment. In this study, the indicators of work related attitudes are job involvement, job satisfaction, career satisfaction and organizational commitment. This study gathers the information about the impact of TQM practices on 104 employees working in 5 organizations in Penang that practice TQM. The results of this study reveal that employees in organizations that practice some degree of TQM practices realized an increase in job involvement, job satisfaction, career satisfaction and organizational commitment. Regression analysis indicates that empowerment and teamwork contribute significantly to job involvement, job satisfaction, career satisfaction and organizational commitment. However, other practices such as training and education, continuous improvement and prevention, and customer focus are also important activities for implementing the TQM practices. | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/3058 | |
| dc.subject | TQM practices have been adopted as new management practices | en_US |
| dc.subject | in improving organization commitment to quality of product or service. | en_US |
| dc.title | The impact of total quality management practices on employee's work related attitude | en_US |
| dc.type | Thesis | en_US |
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