The Internal And External Drivers Of Lean Six Sigma Deployment For Quality Performance In Manufacturing Companies
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Date
2014
Authors
Ng, Shian Kee
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
Quality improvement is the waste and variability reduction in process control and product
development. Continuous improvement is one of the imperative objectives of quality.
The main goal of Lean Six Sigma is to focus on improving the quality of manufacturing
process. Nowadays, global organizations have developed Lean Six Sigma and established
in almost all industries because it can be a powerful tool to help them strive on the quality
basis of products. Lean Six Sigma has been considered as a revolutionary methodology to
process control and product quality improvement through the effective use of statistical
methods. It is imperative to take the key drivers into consideration so that can accomplish
the full impact of Lean Six Sigma in improving the quality performance. The objective of
research is to formulate an overview of all internal and external drivers which impact on
the quality performance of Lean Six Sigma among manufacturing companies. This
research study adopts quantitative approach from the perspectives of Lean Six Sigma
practitioners to comprehend the relationship of internal and external drivers with
organizational culture as a moderating variable. It is revealed inter-departmental
coordination in the form of cross functional team responsibility is crucial to contribute on
continuous improvements. Lean Six Sigma practitioners must be recognized and
rewarded at right time for long term contributions. Besides, it is vital to understand the
customers’ wants and offer the products that meeting their requirements and expectations.
The shared organizational values and beliefs can foster the employees together and
convert into strategies for the organization to accomplish its goals. To conclude, an
integrated practical guide has been formulated based on the findings in this study for
existing and future Lean Six Sigma practitioners to bring out the true power of Lean Six
Sigma and it can be customized for global applications.
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Keywords
The Internal And External Drivers