Critical Success Factors And Performance Outcomes Of Iso 9000 Implementation: The Case Of Small And Medium Enterprises In Malaysia
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Date
2008
Authors
Zainudin, Dolhadi
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Abstract
The study attempts to predict the relationship between Critical Success Factors
(CSFs) and adoption of ISO 9000 and to identify which CSFs play the main role in
achieving ISO 9000 standard. This relationship was further investigated on the
ISO 9000 implementation and the performance outcome for companies adopti.ng
JSO 90.00 standard. A survey using structured que$tionnaire was employed. A total
of 155 respondents from 155 small and medium enterprises participated in this
study. With regards to critical success factors, a discriminant analy;;is was
conducted and the results showed that three out of nine critical success factors is
statistically significant between ISO 9000 and non-ISO 9000 certified companies
which are communication for quality, information and analysis and organizational
culture. Performance outcome was conducted using t-test and the result shows
significant between ISO 9000 and non-ISO 9000 certified companies. The study is
found statistically significant that ISO 9000 companies perform better than non
ISO 9000 companies for both financial performance and non financial performance
outcomes.
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Keywords
Industrial Management