A Study Of Service Quality In Information Technology (IT) Implementations
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Date
1995-06
Authors
Chou, Terk Chuan
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Abstract
This research was conducted to study the service quality in the..
implementation of Information Technology (IT) solutions.The, study
Wad intended to measure the service, quality as an "Expectation-Perception Gap" between the IT vendors providing the IT solutions and the customers purchasing and implementing the solutions.
Description
Keywords
Quality In Information , Technology (IT) Implementations