A CASE STUDY OF RISK MANAGEMENT IN BUSINESS PROCESS OUTSOURCING (BPO): A SUCCESS STORY OF INTEL PRODUCTS VIETNAM
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Date
2011
Authors
NAJUBUDEEN, HAJA
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Abstract
Outsourcing is becoming popular trend in today's business world. In the
current dynamic business environment, outsourcing is being an aide for multinational
companies to optimize return on investments. Business process outsourcing (BPO) is
a chosen strategy to minimize cost and focus on the development of own core
competencies. Although BPO beneficial to organization, it also expose the
organization to risk.
Thus, in this case the risk management practiced by Intel Corporation at their
new plant in Vietnam is discussed. The research is focus on identifying the risks
connected with the job that outsourced by Intel Vietnam and study the impact of the
risk using the tool of risk management analysis. Subsequently, the case examines the
steps undertaken to mitigate and manage the risks to ensure the problems were
alleviated and enhance the productivity via outsourcing as well as sustain in the
competitive market.
Since Intel Vietnam is only in operation about two (2) years in Vietnam, Intel
has not fully capitalize BPO in Vietnam in areas related to human resource
management.
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A CASE STUDY OF RISK MANAGEMENT IN BUSINESS PROCESS