Improve On Time Delivery: A Case Study At Jm Flour Mill
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Date
2014
Authors
Ong, Wen Ing
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
On time delivery is view as a key performance indicator for warehouse and
logistic departments. The delivery performance indicated how effective the supply
chain is at supplying products to the customer and the customer satisfaction level.
Present research is focused on a case study conducted in a flour mill in Malaysia.
In this study, the importance is highlighted and the causes of the delivery
issues are investigated. For this study, in-depth interview was carried out and data
was analysed from the flour mill to investigate the issues. From literature review,
SWOT analysis, TOWS analysis, Fishbone Analysis to Process Flow Analysis, the
study found the cause of delivery problems and given the recommendations for
improvement. The research contributes to the food industry specifically flour milling as the
situations, constraints and challenges are similar. This can be used as a strategy and a
guideline of improvement since this milling industry study has largely remain
unexplored.
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Keywords
On time delivery is view as a key performance indicator , for warehouse and logistic departments