Improve On Time Delivery: A Case Study At Jm Flour Mill

dc.contributor.author	Ong, Wen Ing
dc.date.accessioned	2019-05-17T01:18:21Z
dc.date.available	2019-05-17T01:18:21Z
dc.date.issued	2014
dc.description.abstract	On time delivery is view as a key performance indicator for warehouse and logistic departments. The delivery performance indicated how effective the supply chain is at supplying products to the customer and the customer satisfaction level. Present research is focused on a case study conducted in a flour mill in Malaysia. In this study, the importance is highlighted and the causes of the delivery issues are investigated. For this study, in-depth interview was carried out and data was analysed from the flour mill to investigate the issues. From literature review, SWOT analysis, TOWS analysis, Fishbone Analysis to Process Flow Analysis, the study found the cause of delivery problems and given the recommendations for improvement. The research contributes to the food industry specifically flour milling as the situations, constraints and challenges are similar. This can be used as a strategy and a guideline of improvement since this milling industry study has largely remain unexplored.	en_US
dc.identifier.uri	http://hdl.handle.net/123456789/8215
dc.language.iso	en	en_US
dc.publisher	Universiti Sains Malaysia	en_US
dc.subject	On time delivery is view as a key performance indicator	en_US
dc.subject	for warehouse and logistic departments	en_US
dc.title	Improve On Time Delivery: A Case Study At Jm Flour Mill	en_US
dc.type	Thesis	en_US

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