A Study on logistics service effectiveness in relation to service supply chain practices with logistic service capabilities as mediator ·focusing in Penang region
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Date
2010
Authors
Mohan Kumar, Kavigtha
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Abstract
The purpose of this research is to study the relationship and effects of Logistics Supply
Chain Practices and Logistics Services Capability on Logistics Services Effectiveness for
logistic service providers operating within the Penang region. This study was conducted
by distributing questionnaires to logistics service provider to gather evidence to test the
above research. Based on the research conducted, logistics supply chain practices such as
Information Flow, Knowledge Management, Capacity & Skill Management and Cash
Flow Management variables revealed that significant relationships exist with Logistics
Services Capability as well as Logistics Services Effectiveness. The study also reveal a
better understanding on how logistics supply chain practices, mediated by logistics
services capability can be undertaken by organization which results in improved logistics
services effectiveness to the customers. Finally implication of the results and suggestions
for future research are discussed at the end of research.
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Keywords
Service Effectiveness , Capabilities Penang region