A Study on logistics service effectiveness in relation to service supply chain practices with logistic service capabilities as mediator ·focusing in Penang region

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dc.contributor.authorMohan Kumar, Kavigtha
dc.date.accessioned2015-07-30T01:40:54Z
dc.date.available2015-07-30T01:40:54Z
dc.date.issued2010
dc.description.abstractThe purpose of this research is to study the relationship and effects of Logistics Supply Chain Practices and Logistics Services Capability on Logistics Services Effectiveness for logistic service providers operating within the Penang region. This study was conducted by distributing questionnaires to logistics service provider to gather evidence to test the above research. Based on the research conducted, logistics supply chain practices such as Information Flow, Knowledge Management, Capacity & Skill Management and Cash Flow Management variables revealed that significant relationships exist with Logistics Services Capability as well as Logistics Services Effectiveness. The study also reveal a better understanding on how logistics supply chain practices, mediated by logistics services capability can be undertaken by organization which results in improved logistics services effectiveness to the customers. Finally implication of the results and suggestions for future research are discussed at the end of research.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/912
dc.language.isoenen_US
dc.subjectService Effectivenessen_US
dc.subjectCapabilities Penang regionen_US
dc.titleA Study on logistics service effectiveness in relation to service supply chain practices with logistic service capabilities as mediator ·focusing in Penang regionen_US
dc.typeThesisen_US
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