A study on the factors influencing employees intention to use E- licensing
Loading...
Date
2006
Authors
Pitchay Muthu @ Chelliah, Pathamanathan
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
Technology has changed the delivery of government services to the public and businesses. E- Licensing was introduced to meet the challenges faced by the licensing department and to provide better services. The number of employees using E-Licensing has been found to be very low. This study attempts to study the factors influencing employees’ intention to use E-Licensing system. The research model by Moore and Benbasat (1991) was adapted and used in this study. Six hypotheses were formulated to test the relationship proposed. The data collected from a sample of 90 respondents was used in analysis of the hypothesis. The findings from this study show that i) Perceived Usefulness /Relative Advantage is positively related to intention to use E- Licensing. ii) Perceived Ease of Use and Result Demonstrability is positively related to intention to use E-Licensing. iii) Visibility / Observability is positively related to intention to use E- Licensing. The results of this study will be useful to the licensing department to enhance E-Licensing usage by employees.
Description
Keywords
E-licensing , Business Administration