Kesan perkhidmatan pengurusan fasiliti ke atas kepuasan penyelia kilang elektrik dan elektronik (E&E) di Malaysia
| dc.contributor.author | Ashrof, Zainuddin | |
| dc.date.accessioned | 2014-11-14T07:48:45Z | |
| dc.date.available | 2014-11-14T07:48:45Z | |
| dc.date.issued | 2005 | |
| dc.description | Ph.D | en_US |
| dc.description.abstract | The primary purpose of this study was to investigate the relationship between the facilities management services and factory supervisors’ satisfaction in electric and electronic (E&E) factories. There were numerous findings that have reflected a relationship between quality service and customer or employee’s satisfaction. A similar trend is also evident in research involving building facilities and employee productivity but still there is a lack of research on the facilities management services at E&E factories. A total number of twenty five E&E factories and one hundred and thirteen factory supervisors were selected as sample in this research. The relationship between the facilities management services and employee’s satisfaction was investigated using several statistic tests. The major research findings of this study included: Firstly, the Pearson Correlation Test for the facilities management services and employee satisfaction was at a significant 0.05 level. The significant value was 0.697; Secondly, the result of Cronbach’s Alpha Reliability test, the Metric Correlation Test and Pearson Correlation Test have determined forty three activities which are suitable for fundamental facilities management guidelines for E&E factories. The facilities departments of E&E factories should have a standard guideline of facilities management services for their references; Thirdly, the result of the descriptive analysis on the facilities quality service factor in the E&E factories supported the five dimensions in service quality: tangibles, reliability, responsiveness, assurance and empathy. | en_US |
| dc.identifier.uri | http://hdl.handle.net/123456789/483 | |
| dc.language.iso | en | en_US |
| dc.subject | Housing, Building and Planning | en_US |
| dc.subject | Facilities Management | en_US |
| dc.subject | Electrical and electronics factories | en_US |
| dc.title | Kesan perkhidmatan pengurusan fasiliti ke atas kepuasan penyelia kilang elektrik dan elektronik (E&E) di Malaysia | en_US |
| dc.type | Thesis | en_US |
Files
License bundle
1 - 1 of 1
Loading...
- Name:
- license.txt
- Size:
- 1.71 KB
- Format:
- Item-specific license agreed upon to submission
- Description: