Exploring The Relationship Between Emotional Intelligence And Organizational Citizenship Behavior, And The Potential Moderator Effect Of Job Control In Service Companies
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Date
2007-06
Authors
Mohamed Eljadi, Ahmed
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Abstract
The present study was designed to examine the relationship between emotional intelligence's dimensions of employees working 1n service companies located in Penang and their organizational citizenship behaviors as perceived by their current supervisors in organization and to examine whether job control moderates the relationship between emotional intelligence's dimensions and organizational citizenship behavior's dimensions. Hypotheses were tested with 104 respondents received frmn 2 organizations.
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Keywords
Relationship Between Emotional Intelligence , Effect Of Job Control In Service Companies