The Quality Management Practices of ISO 9001:2000 and Quality Performance
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Date
2006
Authors
Fong, Tuck Chee
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Abstract
ISO 9000 quality management system and certification has become a general
requirement for manufacturing organizations. Nevertheless, the level of quality
performance of ISO 9001:2000 certified manufacturing organizations are still
questionable. The purpose of this paper is to investigate the quality management
practices of ISO 9001 :2000 that influence the quality performance of certified
manufacturing organization in Malaysia. In addition, the differences in the level of
quality management practices for manufacturing organizations that gained ISO
9001 :2000 certifications by internal-driven and external-driven organizational quality
context are examined. Statistical analyses of 122 samples discovered that quality
management practices of ISO 900 l :2000, particularly customer focus and continual
improvement are the key determinants in determining quality performance. Besides,
organizations gained certification for internal-driven organizational quality context
were found practiced higher level of leadership and continual improvement as
compared organizations with external-driven organizational quality context.
Theoretical and managerial implications of the findings are discussed.
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Keywords
Quality Management , Quality Performance