The Quality Management Practices of ISO 9001:2000 and Quality Performance

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dc.contributor.authorFong, Tuck Chee
dc.date.accessioned2016-04-08T07:30:24Z
dc.date.available2016-04-08T07:30:24Z
dc.date.issued2006
dc.description.abstractISO 9000 quality management system and certification has become a general requirement for manufacturing organizations. Nevertheless, the level of quality performance of ISO 9001:2000 certified manufacturing organizations are still questionable. The purpose of this paper is to investigate the quality management practices of ISO 9001 :2000 that influence the quality performance of certified manufacturing organization in Malaysia. In addition, the differences in the level of quality management practices for manufacturing organizations that gained ISO 9001 :2000 certifications by internal-driven and external-driven organizational quality context are examined. Statistical analyses of 122 samples discovered that quality management practices of ISO 900 l :2000, particularly customer focus and continual improvement are the key determinants in determining quality performance. Besides, organizations gained certification for internal-driven organizational quality context were found practiced higher level of leadership and continual improvement as compared organizations with external-driven organizational quality context. Theoretical and managerial implications of the findings are discussed.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/1881
dc.subjectQuality Managementen_US
dc.subjectQuality Performanceen_US
dc.titleThe Quality Management Practices of ISO 9001:2000 and Quality Performanceen_US
dc.typeThesisen_US
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