Determinants Of Perceived Ease Of Use Of E-Filing
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Date
2006-06
Authors
Ramoo, Viveka
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Abstract
Governments are seeking to benefit from information technology by introducing e-Gov,
whereby incorporating various government services online for the benefits of the citizen.
e-Filing introduced in Malaysia in 2006, is one of the example of e-government services.
This is an exploratory study to model the determinants of ease of use of e-Filing. Many
researchers have shown that ease of use is an important driver to intention to use and
actual usage of a particular technology. Usage and attitude was omitted as many
researchers have already shown the direct effect of eas~ of use and perceived usefulness
on actual usage. Data was collected from 100 respondents using a structured
questionnaire. The findings show that computer self-efficacy has the strongest influence
on perceived ease of use (Beta=O.500). Other variables found to influence ease of use
includes computer anxiety, facilitating conditions, subjective norm, and personal
innovativeness. Voluntariness to use a system has been found to moderate TAM
relationships in past research. The hierarchical regression results show that explanatory
power of the model increases from 45.8% to 50.9% when voluntariness moderates the
relationship. Personal innovativeness intlll~nce on ease of lise will be stronger when
voluntariness is high. Understanding these factors can extend the knowledge which can
lead to better planning and implementation of e-Filing in Malaysia.
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Keywords
Business Administration , E-Filing