Investigation on supply chain productivity
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Date
2012
Authors
Tan, Khai Pheng
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Abstract
This study aims to investigate the extent to which supply chain productivity practices is
implemented among private hospitals in Malaysia. In this study, the influence of the
determinants on service supply chain performance, as well as the impact of the service supply
chain performance on supply chain productivity have been explored. In addition, the role of
service supply chain performance in the relationship between the determinants and supply
chain productivity has also been assessed. To explore findings, a questionnaire survey was
conducted through mail. The questionnaire surveys have been sent to all private hospitals in
Malaysia. Out of 124 questionnaires sent out, 74 questionnaires were received, resulting in a
response rate of 59.68%. Based on the results obtained, all three determinants (people,
process, and technology) were found having positive impact on service supply chain
performance in terms of both cost and quality. The results also showed that service supply
chain cost performance is positively related to supply chain productivity. However, no
significant relationship was found between the service supply chain quality performance and
supply chain productivity. It is also observed that service supply chain cost performance fully
mediates the effect of the three determinants on supply chain productivity. However, no
mediating effect was found in the three determinants to supply chain productivity relationship
by the service supply chain quality performance. Lastly, this study highlighted that a good
understanding of the key determinants for supply chain productivity has played a significant
role in improving service supply chain performance, which will in turn, increases the supply
chain productivity.
Description
Master
Keywords
Business administration , Supply chain productivity , Private hospitals