Investigation on supply chain productivity

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dc.contributor.authorTan, Khai Pheng
dc.date.accessioned2014-11-11T01:28:21Z
dc.date.available2014-11-11T01:28:21Z
dc.date.issued2012
dc.descriptionMasteren_US
dc.description.abstractThis study aims to investigate the extent to which supply chain productivity practices is implemented among private hospitals in Malaysia. In this study, the influence of the determinants on service supply chain performance, as well as the impact of the service supply chain performance on supply chain productivity have been explored. In addition, the role of service supply chain performance in the relationship between the determinants and supply chain productivity has also been assessed. To explore findings, a questionnaire survey was conducted through mail. The questionnaire surveys have been sent to all private hospitals in Malaysia. Out of 124 questionnaires sent out, 74 questionnaires were received, resulting in a response rate of 59.68%. Based on the results obtained, all three determinants (people, process, and technology) were found having positive impact on service supply chain performance in terms of both cost and quality. The results also showed that service supply chain cost performance is positively related to supply chain productivity. However, no significant relationship was found between the service supply chain quality performance and supply chain productivity. It is also observed that service supply chain cost performance fully mediates the effect of the three determinants on supply chain productivity. However, no mediating effect was found in the three determinants to supply chain productivity relationship by the service supply chain quality performance. Lastly, this study highlighted that a good understanding of the key determinants for supply chain productivity has played a significant role in improving service supply chain performance, which will in turn, increases the supply chain productivity.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/425
dc.language.isoenen_US
dc.subjectBusiness administrationen_US
dc.subjectSupply chain productivityen_US
dc.subjectPrivate hospitalsen_US
dc.titleInvestigation on supply chain productivityen_US
dc.title.alternativea study in private hospitals Malaysiaen_US
dc.typeThesisen_US
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