Quality Management In Oman’s Construction Industry
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Date
2009-11
Authors
Al-Bulushi, Khalid Ali Sulaiman
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
Total quality management (TQM) process can be considered as the latest system
in the field of quality, after quality inspection, quality control, quality assurance
and ISO 9000 quality management in the construction sector. Recently, many
organizations resorted to the application of TQM in the world, with a view to
assessing the level of quality and to improve it. The objectives of this research
are: i) to investigate the current TQM implementation in Oman construction
companies, ii) to investigate the obstacles that construction companies face in
implementing effective TQM practices, iii) to identify the quality factors that are
critical to effective implementation of TQM and which factors impact site
productivity; and to provide possible solutions to overcome these problems, and
iv) to identify the perceptions of clients towards the performance of contractors in
Oman with regards to quality. The respondents of this study are the contractors in
the Sultanate of Oman in various grades of companies as classified by the
Chamber of Commerce and Industry of Oman. The data of this study was
collected quantitatively using two sets of questionnaires, i.e. i) collected from the
contractors, and ii) collected from the clients.
Description
Keywords
Quality Management , Oman’s Construction Industry