Lean manufacturing - Toyota production system (TPS)
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Date
2012
Authors
Yusoff, Farilah
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Abstract
Dell is one of the most highly rated PC companies and receives a lot of compliments for its
products and customer service. On the internet, customers narrate a lot of pleasant
experiences they had with Dell. One of customer who praises the Dell customer which they
never had a problem with service Many users claim in their testimonials that all their PCs
and printers are of Dell and are so satisfied that they have never needed to try any other
manufacturer. A large number of customers claim to be regular Dell customers and are
greatly pleased with the fast delivery system and convenient return policy. A user experiences
with others whereby he wanted to have his laptop battery exchanged. The Dell customer
service replaced the battery within 24 hours, without charging any shipping cost. Customer
has a good experience with Dell customer service. Guidance was so effective through the
installation process of a computer, by the Dell technical support. The most common
compliment that Dell receives is about the free shipping cost. Another compliment is that
Dell always keeps on informing the customers about the current stage of the orders are during
the delivery process. If the orders are delayed, customers are informed beforehand. Quite
often, the items are delivered earlier than they are expected. Many online reviews speak of
the concern the Dell customer service shows if complaints are made by the customers.
Description
Master
Keywords
Business administration , Lean manufacturing , Toyota production system (TPS)