Lean manufacturing - Toyota production system (TPS)

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dc.contributor.authorYusoff, Farilah
dc.date.accessioned2014-11-11T01:27:20Z
dc.date.available2014-11-11T01:27:20Z
dc.date.issued2012
dc.descriptionMasteren_US
dc.description.abstractDell is one of the most highly rated PC companies and receives a lot of compliments for its products and customer service. On the internet, customers narrate a lot of pleasant experiences they had with Dell. One of customer who praises the Dell customer which they never had a problem with service Many users claim in their testimonials that all their PCs and printers are of Dell and are so satisfied that they have never needed to try any other manufacturer. A large number of customers claim to be regular Dell customers and are greatly pleased with the fast delivery system and convenient return policy. A user experiences with others whereby he wanted to have his laptop battery exchanged. The Dell customer service replaced the battery within 24 hours, without charging any shipping cost. Customer has a good experience with Dell customer service. Guidance was so effective through the installation process of a computer, by the Dell technical support. The most common compliment that Dell receives is about the free shipping cost. Another compliment is that Dell always keeps on informing the customers about the current stage of the orders are during the delivery process. If the orders are delayed, customers are informed beforehand. Quite often, the items are delivered earlier than they are expected. Many online reviews speak of the concern the Dell customer service shows if complaints are made by the customers.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/417
dc.language.isoenen_US
dc.subjectBusiness administrationen_US
dc.subjectLean manufacturingen_US
dc.subjectToyota production system (TPS)en_US
dc.titleLean manufacturing - Toyota production system (TPS)en_US
dc.title.alternativea case of Dellen_US
dc.typeThesisen_US
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