The Effects Of Electronic Communication, Eustress, Job Satisfaction On Employee Engagement
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Date
2016-06
Authors
Almazrouei, Sultan Ali Suleiman
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Abstract
Employee engagement is the cornerstone for any organization's success. It
fosters employee's performance and alleviates employee's intention to turnover.
However, it is the major challenge for many industries. The purpose of the study is to
investigate the influence of electronic communication (email effectiveness, Facebook
usage and Twitter usage) on eustress, job satisfaction and employee engagement. It
also hypothesizes that eustress increases job satisfaction and job satisfaction
increases employee engagement (vigor, dedication, absorption). Further this research
also investigates the mediating effects of eustress between electronic communication
(email effectiveness, Facebook usage and Twitter usage) and job satisfaction and the
mediating effects of job satisfaction on the relationship between eustress and
employee engagement (vigor, dedication, absorption). Data were collected from 483
employees chosen randomly from Ministry of Education in Oman. SmartPLS based
SEM is used to test the relationships between variables. Furthermore PROCESS
macro is used to discover the mediation effects. The analysis revealed a positive
significant relationship between Facebook usage and employee engagement. It also
confirmed a positive significant relationship between Twitter usage and dedication;
whereas, it failed to support the hypothesized relationships between twitter usage and
vigor, absorption. Further, email effectiveness at work relates positively with vigor
and absorption; while it unveiled non-significant relationship between email
effectiveness at work and dedication. Electronic communication (email effectiveness,
Facebook usage and Twitter usage) enhances eustress, and eustress enhances job
satisfaction. Moreover, the results indicate that email effectiveness has a positive
significant relationship with job satisfaction; whereas, Facebook and Twitter usages
do not influence job satisfaction significantly. Further, job satisfaction increases
vigor, dedication and absorption at work. The results also indicate that eustress
mediates the relationship between electronic communication (email effectiveness,
Facebook usage, Twitter usage) and job satisfaction, and job satisfaction mediates
the relationship between eustress and employee engagement. Implications and
suggestions for future research are also discussed.
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Keywords
The influence of electronic communication (email effectiveness, Facebook usage and Twitter usage) on eustress , job satisfaction and employee engagement