The effects of human resource management practices (HRM) on service innovation in Malaysian Islamic banks
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Date
2012
Authors
Khaldoun Najati, Mohammed Khaled
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Abstract
objective of this study is to examine the effect of human resource practices on service innovation in the context of Islamic banks. This study examines three dimensions of HRM practices: compensation, performance appraisal and participation.
Three broadly hypothesized relationships were tested using a sample of 130 employee of 10 Islamic banks located in Penang. The factor analyses and the reliability test confirmed that service innovation in the context of Malaysia Islamic banks is a five-dimension While HRM consists of 14 dimensions. Regressions analyses demonstrated that compensation and participation have an insignificant relationship with service innovation while performance appraisal was found to be positively and significantly related to service innovation. The theoretical and practical implications of the study as well as suggestions for future studies are also provided.
Description
Master
Keywords
Business Administration , Islamic Banking , Service Innovation , HRM practices