The impact of quality management system on the organizational performance of manufacturing companies in state of Penang
Loading...
Date
1999-05
Authors
Ng, Kim Soon
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
This is a cross-sectional study which investigated the relationship between the quality
management system from the view of "soft" and "hard" quality features or factors and
organizational performance. The unit of analysis was individual manufacturing
companies represented by a respective respondent who knows their own quality
management system.
The major findings of the study provides empirical evidence that quality management
system from the view of improving the "hard" and "soft" quality factors significantly
enhances both the financial/economic and non-financial organizational performance. It
is also found that there is significant positive correlation between the "soft" and "hard"
quality factors but the "fit" between these factors does not provide significant
additional contribution to organizational performance.
Description
Keywords
The relationship between the quality management system , from the view of "soft" and "hard" quality features