The impact of quality management system on the organizational performance of manufacturing companies in state of Penang

dc.contributor.author	Ng, Kim Soon
dc.date.accessioned	2016-11-11T00:43:20Z
dc.date.available	2016-11-11T00:43:20Z
dc.date.issued	1999-05
dc.description.abstract	This is a cross-sectional study which investigated the relationship between the quality management system from the view of "soft" and "hard" quality features or factors and organizational performance. The unit of analysis was individual manufacturing companies represented by a respective respondent who knows their own quality management system. The major findings of the study provides empirical evidence that quality management system from the view of improving the "hard" and "soft" quality factors significantly enhances both the financial/economic and non-financial organizational performance. It is also found that there is significant positive correlation between the "soft" and "hard" quality factors but the "fit" between these factors does not provide significant additional contribution to organizational performance.	en_US
dc.identifier.uri	http://hdl.handle.net/123456789/3044
dc.subject	The relationship between the quality management system	en_US
dc.subject	from the view of "soft" and "hard" quality features	en_US
dc.title	The impact of quality management system on the organizational performance of manufacturing companies in state of Penang	en_US
dc.type	Thesis	en_US

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