PENGURUSAN KONFLIK ANTARA PENGHUNI DENGAN PENGURUS KOMPLEKS KEDIAMAN KAJIAN KES DI PULAU PINANG
Loading...
Date
2004-04
Authors
LIM, CHIN TAT
Journal Title
Journal ISSN
Volume Title
Publisher
Abstract
In a country with fast growing population like Malaysia, the demand of housing has
been on the increasing year by year. The form of development which is growing is the
high rise strata type, commonly found in cities and in areas of limited land like Pulau
Pinang.
There have been many reports where conflict arises between the residents and the
property manager appointed to manage to manage the building. This problem supports
for the need to carry out a research on the causes of conflict and the way to reduce
them from happening.
Pulau Pinang has been selected as the case for study. Based on a total of 120
responded, we carried out an analysis by comparing the reasons for conflict against
the dissatisfaction of the residents.
It is found that the mam factor for conflict was caused by the lack of
"communication" together with factors like low quality of cleanliness and safety'
services. Few suggestions have been proposed like awareness of obligation of
residents in sharing properties environment, upgrading of the weakness of existing
acts, involvement of local authority, and control of property manager's management
method and quality.
Description
Keywords
PENGURUSAN , KEDIAMAN