The effects of organization support, organizational justice, and organizational politics on organizational citizenship behavior among nurses : the role of commitment and trust as moderators
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Date
2003-03
Authors
Lau, Tiam Yit
Journal Title
Journal ISSN
Volume Title
Publisher
Universiti Sains Malaysia
Abstract
The purpose of this research was to investigate the relationship of three organizational
variables (perceived organizational support, organizational justice and perceived
organizational politics) as antecedents to two forms of OCB (OCBI-interpersonally
focused and OCBO-organizational focused). Additionally, organizational commitment
and trust were examined as moderators in the relationship between organizational
variables and OCB. The sample in this study consisted of 276 nurses attached to six
private hospitals operating on the island of Penang. The regression results showed that
perceived organizational support and procedural justice had a positive influence on
OCBO whereas politics-go along to get ahead had a· negative impact on OCBO.
Additionally, procedural justice had a positive relationship with OCBI whilst
distributive justice was negatively related to OCBI. Organizational commitment had a
moderating effect on the relationship between (i) perceived organizational support and
OCBI, (ii) politics-go along to get ahead and OCBI, and (iii) procedural justice and
OCBO, whereas, trust moderated the relationship between perceived organizational
support and OCBO. The implications of this study suggest that managers need to be
fair in their decision-making process and provide adequate supports to employees in
order to enhance OCBI and OCBO. Building trust with employees, selecting and
retaining committed employees are important in promoting the display of citizenship
behavior among employees.
Description
Keywords
Relationship of three organizational variables (perceived organizational support, organizational justice and perceived organizational politics)