The effects of organization support, organizational justice, and organizational politics on organizational citizenship behavior among nurses : the role of commitment and trust as moderators

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dc.contributor.authorLau, Tiam Yit
dc.date.accessioned2017-07-12T03:26:11Z
dc.date.available2017-07-12T03:26:11Z
dc.date.issued2003-03
dc.description.abstractThe purpose of this research was to investigate the relationship of three organizational variables (perceived organizational support, organizational justice and perceived organizational politics) as antecedents to two forms of OCB (OCBI-interpersonally focused and OCBO-organizational focused). Additionally, organizational commitment and trust were examined as moderators in the relationship between organizational variables and OCB. The sample in this study consisted of 276 nurses attached to six private hospitals operating on the island of Penang. The regression results showed that perceived organizational support and procedural justice had a positive influence on OCBO whereas politics-go along to get ahead had a· negative impact on OCBO. Additionally, procedural justice had a positive relationship with OCBI whilst distributive justice was negatively related to OCBI. Organizational commitment had a moderating effect on the relationship between (i) perceived organizational support and OCBI, (ii) politics-go along to get ahead and OCBI, and (iii) procedural justice and OCBO, whereas, trust moderated the relationship between perceived organizational support and OCBO. The implications of this study suggest that managers need to be fair in their decision-making process and provide adequate supports to employees in order to enhance OCBI and OCBO. Building trust with employees, selecting and retaining committed employees are important in promoting the display of citizenship behavior among employees.en_US
dc.identifier.urihttp://hdl.handle.net/123456789/4160
dc.language.isoenen_US
dc.publisherUniversiti Sains Malaysiaen_US
dc.subjectRelationship of three organizational variables (perceived organizational support, organizational justice and perceived organizational politics)en_US
dc.titleThe effects of organization support, organizational justice, and organizational politics on organizational citizenship behavior among nurses : the role of commitment and trust as moderatorsen_US
dc.typeThesisen_US
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