This research’s contribution lies in the fact that this study is
applied the public values to measure the net benefits of e-government. Also, digital
literacy has proven to be a good predictor for actual use, user satisfaction and the public
value of e-government. This study also established the moderating effect of citizens’
access to ICT between the use and public value of e-government. This study’s
conceptual model can be used in future studies to evaluate specific ICT inclined
systems’ success.