Pusat Pengajian Siswazah Perniagaan - Tesis
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- PublicationInitial Public Offering (Ipo) Returns And Post-Listing Liquidity Effect Of Ownership Structure And Divergence Of Investors Opinion In The Malaysian Market(2013-03)Ramlee, RoslilyPrior studies on the relationship between Initial Public Offering (IPO) returns and liquidity are mostly for the developed markets. The disperse ownership in the corporations and more well informed investors support their findings. On the other hand, the nature and behaviour of emerging stock markets such as Malaysia differ from the developed markets. The concentrated ownership partly due to government ownership, the behaviour of market participants and market policies could provide different views on the relation between liquidity and return. Given the difference in the environment, it is the objective of this study to reduce the existing gap by examining this relationship from the emerging market perspective. Using 299 samples of stocks listed on Bursa Malaysia from 1998 to 2008, the nature of relationship between (PO returns and liquidity is examined. Additionally, the effects of firm's ownership structure, government ownership and the divergence in investor's opinion on the return and liquidity relationship are examined.
- PublicationFactors Influencing Households Willingness To Pay For Water In Penang And Perak(2014)Chew, Kah HooiIn carrying out water services industry reform plan, Suruhanjaya Perkhidmatan Air Negara (SPAN) recommended for consumers not to continue their dependency on the government to fund subsidy for water. However, increasing water tariff is politically sensitive issue. Hence, to determine a justifiable and affordable water rate, this study is carried out to examine factors that influence water users' willingness to pay for water. The study is using quantitative method to measure predictors for willingness to pay and perceived water value. Survey questionnaire had been conducted in one month duration in Penang and Perak, where Penang has the lowest water rate currently and Perak had not been revised the water rate for many years. Attribution theory is apply to observe how water users response towards the statements and situation given in the questionnaire.
- PublicationThe Impact Of Non-Financial Incentives On Intention To Stay: A Study Among Malaysian Nurses In Private Hospitals(2014)Krishnamoorthy, LalithaExtended longevity and increase in hypertension, cardiovascular ailments and diabetes has made Malaysia's healthcare industry a powerful area of economic growth towards nation's income. Maintaining adequate and stable nursing workforce is vital to meet the industry's escalating demand amidst global and local shortage of nurses especially for skilled and experienced nurses. The present study aims to determine the impact of non-financial incentives (NFls) and to identify which of the eight dimensions of non-financial incentives has significant influence on intention to stay among Malaysian nurses in private hospitals. A cross sectional questionnaire survey was administered on 630 nurses in 52 Klang Valley private hospitals, response rate was 26%, (n=161). The collected data includes items measuring eight dimensions of nonfinancial incentives as independent variable (education, training and professional development, recognition, promotional opportunities, flexible working arrangements, autonomy and control over nursing practice, manageable workload, management and supervisory support and work environment) and intention to stay as the dependent variable. The findings explained 54% of variance in nurses' intention to stay.
- PublicationMarketing strategy in a homestay industry : a case study of Nihao Taipei guesthouse in Taiwan(2014)Pow Lay HooiThis research is to study about the marketing strategy and strategy formulation adopted by Nihao Taiei Guesthouse, a guesthouse with Taiwnese art and culture. Better income has encouraged a lot of people go for a vacation to recharge and relax from the busy working liife. The recent trend showed that hotel is no longer the only choice for the tourists, the acceptance level of homestayare keep on increasing especially in teenagers and budget travellers as well as those who like to make friends and interact with other tourists from other countries.Taiwan is famous with their homestayand also the friendly culture. People now not only pay for the services and environment of a homestay but also the values and concepts carry by the homestay.
- PublicationConsumer Perception, Attitude And Purchase Intention Towards Halal Tourism Services In Non-Muslim Country: Malaysian Muslim Perspective(2014)Ahmad, RussyazilaHalal tourism has become one of a new tourism products in the tourism industry that given significant impact to either Muslim or non-Muslim country. Lately the Halal tourism services are not only provided by Muslim countries, but Non-Muslim countries that do not have an appropriate Halal certification body are also claiming to provide Halal tourism service. This study will attempt to find out what is Muslim's in particular Malaysian Muslim's consumer perception and attitude towards Halal tourism services provided by NonMuslim country. The main objective of this study is to answer on how factors such as Halal food, Halal friendly hotels, Halal airlines, Halal Islamic package, Halal finance and Halal Standard provided by non-Muslim country have any impact to the consumer attitude and purchase intention to the service provided. This study is conducted in quantitative method using primary data; questionnaires. A total of 102 respondents from all over Malaysia had participated in this study.
- PublicationA Study On Tourist Beha Vior Towards The Intention To Select Sustainable Tourist Destination(2014)Koay, Tze WeiThe purpose of this study is to examine the tourist behavior towards the intention to select sustainable tourist destination. Tourism industry has been considered as one of the largest industries worldwide. With understanding of the tourist behavior, this could ensure the growth of the tourism industry in a more sustainable ways in respect of environment, social-cultural and economic factors. The understanding of the tourist behaviors in this study consist of the environmental attitudes, motivation, destination image, word-of-mouth and perceived service quality to predict the intentional behaviors of the selection of the sustainable tourist destination. In addition, knowledge has been included to explore the moderating relationship with the environmental attitudes. The theoretical framework is developed based on the theory of planned behavior. A total of 159 respondents were collected to CatTY out the SPSS and Smart PLS analysis. The statistical results showed that environmental attitudes, motivation and word-of-mouth significantly related to the intention to select sustainable tourist destination. However, the destination image and perceived service quality have no significant relationship in this study.
- PublicationThe Roles Of Rapid Penang Towards Sustainability Public Transportation In Penang(2014)Sharom, NoorashikinIt is important for public transportation provider to playa role in justifying the sustainability of public transportation in Penang. This is mainly because of the C02 emissions of vehicles that come from the congested traffics especially in Penang where it is now at the critical stage. Improved public transport infrastructure is one of the major goals for any congestion plan. This research is to investigate, explore and measure the roles of Rapid Penang towards making the sustainable transportation a success in the state. Poor management, especially when the cost is rising up, will lead to poor service, unsatisfied passengers, unsatisfied employees, lower pay, internal dissatisfaction, job delay, human error and wasted infrastructure. It is useful to know the main strengths and weaknesses of the public transportation provider which is useful to make the effort for sustainable transportation and solving the problems in Rapid Penang and indirectly also becoming the solution of the traffic congestion problem in Penang. Through the dimensions of important roles plays by Rapid Penang which is customer satisfaction, professionalism among their employees, efficient and good management, and sustainable public transportation can be improved.
- PublicationFactors Influencing Consumers' Purci-Iase Intention For Milk Powder In Penang(2014)Yow, Bee CharnThis study demonstrate the adapt ion of Theory of Planned Behavior (TPB) to examine how product knowledge, product involvement, perceived benefit, perceived risk and country of origin image influence consumers' purchase intention for milk powder and how consumers' attitude mediates these variables on consumers' purchase intention. A self-administered questionnaire was developed using established scales. A survey on 200 respondents was conducted in Penang, Malaysia through online survey questionnaire. Statistical Package for the Social Science (SPSS) was used to analyze the data. The study findings revealed that product knowledge, product involvement and perceived benefit were positively and significantly related to purchase intention. Perceived risk had negative but no significant relationship with purchase intention. Country of origin image had no significant effect on purchase intention. In addition, product knowledge, product involvement and perceived benefit had positive and significant relationship with consumers' attitude. Perceived risk was negatively and significantly affected consumers' attitude. Country of origin image was found no significant relationship with consumers' attitude. Attitude which is the mediating variable in this study was found to have a mediation effect in the relationship between product knowledge, product involvement, perceived benefit, perceived risk, country of origin image and purchase intention for milk powder. The findings were limited to include only consumers in Penang which cannot be generalized across the whole Malaysia. It is recommended to include other states in Malaysia for future study. This study provides an in-depth understanding of Malaysia consumers' purchase intention towards milk powder.
- PublicationLow Revenue Factors In Kuala Kedah Fishery Industry(2014)Ng, Wei ChetMalaysia is ranking at 16th of fish production in the world and 11th in Asia countries. (Department of Statistic Malaysia, 2013). However, the Gross Domestic Product (GOP) of marine product has grown only 0.2% since year 2008 and 2012. With our focus to Kedah marine fish that is obtained from Statistic Malaysia 2013, the quantity recorded has dropped 6.87% from 106.5 ton (2009) to 99.2 ton (2012). Furthermore, govemment has announced to deplete the subsidy the diesel pnce to fishery industry in year 2013. Fishing boat owners have voiced out that this implementation lower their revenue (The New Straits Time, Nov 2013). Other than that, implementation of district of employment of foreign crews for fishing boat to type B boat «40 GRT) has made the fishermen and fishing boat owner having ill difficulty to get helper during the trip to sea.
- PublicationA Theory Of Planned Behavior And Transformational Leadership: An Examination Of Corporate Philanthropy In Malaysia'S Smes(2014)Sim, Gaik LanAccording to SME Annual Report 2012 - 2013, Malaysia Small Medium Enterprises (SMEs) will become the nation's future engine of growth. In addition, the government had launched SME Master plan 2012 - 2020 which define the policy direction for SMEs companies toward achieving Malaysia's goal of becoming high income nation by 2020. Despite the important role play by SMEs companies, little attention has been given to understand these groups of company engagement in corporate philanthropy. The involvement by SMEs companies in corporate giving is critical in order to ensure Malaysia become a caring nation by 2020. This study intends to examine the determinants of SMEs corporate philanthropy decision. Ajzen's theory of planned behavior (TPB) and Bass's transformational leadership theory which have been validated in many academic fields will provide the theoretical foundation for a further understanding of SMEs companies' philanthropic behaviors. Moral obligation and government incentives were also included to provide a more complete study. The study was carried out using 82 questionnaires answered by SMEs companies' top management.
- PublicationCase Study On Sentral College Penang The Marketing Strategy To Capture Market Share(2014)Tan, Peng HooiThis case study was developed based on a private higher education institution (PI-IE!) located in Penang which offer tertiary education programs ranges from Certificate, Diploma, Degree, Skill-based training as well as Professional qualifications. In this case study explores what are the issues faces a small medium PHEI which IS operating in a higher competitive industry, competing with 559 PHEI including public higher education institution. I analyze the issues face by the industry as well as specific issues faced by the company. From the analysis through interviewing with the management and observing the activity in the company, I can identify three root causes of the problem facing the company. First being the lack of corporate governance which results in Management unable to act confidently. Second being the lack of information for the management to be able to make decision efficiently and thirdly being the marketing function not fully utilizes all the appropriate tools to attract the right customers. From the root causes a few short-term and long term solutions are suggested.
- PublicationFactors Influencing Consumers' Purchase Intention For Milk Powder In Penang(2014)Yow, Bee CharnThis study demonstrate the adaption of Theory of Planned Behavior (TPB) to examine how product knowledge, product involvement, perceived benefit, perceived risk and country of origin image influence consumers' purchase intention for milk powder and how consumers' attitude mediates these variables on consumers' purchase intention. The study findings revealed that product knowledge, product involvement and perceived benefit were positively and significantly related to purchase intention.
- PublicationImproving Sales Performance: A Case Study In A Korean Based Adhesive Company(2014)Low, Chie ChongThis case study is to explore the business issues that concerns Best Chemical's sales performance in Malaysia. The analysis methods are complex because they are not merely focused on the corporate strategy level, but also involve Korea's culture and preferred business style. Established in 2007, Best Chemical Co., Ltd. is a Korean based adhesive company servicing semiconductor and electronics industry. In 2009, they appointed Advance Resources Sdn. Bhd. as their distributor. Their global business portrayed limited achievement for the past four years. In fact, their distributor was not able to achieve the target of 72 sales cases and the sales closing rate was also far below 20% of the closing rate target set by Best Chemical.
- PublicationThe Influence Of Personality Factors And Attitude Towards Entrepreneurship On The Motivation To Start A Small Business Among Generation Y In Taiwan(2014)Ng, Soo HsienThe purpose of this research is to examine the influence of personality traits (Need for achievement, Risk taking, Tolerance for ambiguity, Locus of control and Self-efficacy) on the motivation generation y to start a small business in Taiwan. Additionally, attitude toward entrepreneurship has been explored as mediator factor in this study. The survey was conducted among 252 generation y who stay in the eight urban cities in Taiwan context. In essence, the research had built a framework based upon the Theory of Planner Behavior to entrepreneurship. Data collected was analyzed using SPSS and SmartPLS statistical tool. The results showed majority of the five personality trait dimensions were significantly related with motivation generation Y to start a small business Nevertheless, only three personality trait dimensions with attitude toward entrepreneurship were justified to mediator for the motivation of generation Y start a small business relationship, while self-efficacy and locus of control were not significant with mediator of attitude toward entrepreneurship. In summary, it is crucial for the Taiwanese, especially the generation Y in determinant of becoming self-employed to find testimony that not only the personality variables is important for determinants of motivation start a small business but attitude as mediator might be augment the relationship between the personality and motivation start-up a small business in Taiwan.
- PublicationConsumer Preference And Outcome Of Purchase Decisions On Branded And Non-Branded Perfumes(2014)Sahul Hameed, Noor AzeemaThe ASEAN countries are having a tropical climate where the condition is hot and humid throughout the year. On the average, Malaysia receives about 6 hours of sunshine per day. In such a hot weather conditions, the sweat combined with the bacteria on the skin may create unnecessary body odour to human. This makes the demand for perfume to a larger extend in Malaysia. The purpose of this study is to identify the purchase characteristics which influencing the purchase decisions on branded and non-branded perfumes. Based on the literature review, the five predictors of purchase characteristics included in the study which may influence the purchase decisions on branded and non-branded perfumes are store image (S l), message framing (MF), perceived quality (PQ), scheme characteristics (SC) and subjective norms (SN). The Stimulus-Organism-Response (S-O-R) model was used to explain the study where the purchase characteristics are stimulus (S), habits as the organism (O) and purchase decisions as the response (R). The present research is a crosssectional study uses primary survey questionnaire method. A total of 164 responses received from the survey questionnaire method. Out of 164 respondents, 81 (49.4%) favoured branded perfumes and 83 (50.6%) preferred non-branded perfumes. The objective of this study is to investigate whether the purchase characteristics influence the purchase decisions on branded and non-branded perfumes with habits as mediating.
- PublicationRoles Of Leaders In Managing Change: A Case Study Of An Electrical & Electronic (E&E) MNC In Penang(2014)Md Kamil, Mohamed YusoffThis paper aims to examine the roles of leaders in managing change in an electrical and electronic (E&E) manufacturing organization in National Instrument Penang and explores the influences on the three stages of managing change (unfreeze, moving & refreeze) as suggested by Kurk Lewin in his theory Change Management Theory including the barriers and the lessons learned as when change is required. Qualitative methodology was utilized involved in-depth interviewing with eight respondents. Three subgroups constituted the sample including director, department/area heads and employees. An interview protocol was developed with content analysis using themes and SWOT was performed. Finding reveals that leaders playa significant roles in managing change. Study also found that barriers exist from various perspectives. The lessons learned are also shared based on the experience of the leaders in managing change. Understanding the roles of leaders in managing change including the barriers will help organization leaders to consider practices and policies that facilitate change. Through the lessons learned, leaders will be able to enhance their changes processes and avoid past mistakes. To sum up, organizations need leaders to manage and facilitate changes.
- PublicationInnovation As Success Factor For Smes' Business Performance At Northern Region Of Malaysia(2014)Toh, Seong ThyeThe objective of this research is to examine the relationship between each innovation (product innovation, process innovation, marketing innovation, and organization innovation) and business performance (financial and non-financial performance) of Northern Malaysia's SMEs. Additionally, government support as external environment had also been explored as moderating factor in the research. The survey was conducted among 120 SMEs within Perlis, Kedah, Penang and Perak states. This research had built a framework based upon the resource based view theory. Data collected was analyzed using SPSS and SmartPLS statistical tool. The results shows product innovation, process innovation and organization innovation were significantly affect financial and non-financial performance. However, marketing innovation was not significantly affect financial and non-financial performance. Government support as external environment was not a significant moderator. In summary, SME is advised to have innovation as corporate strategy in order to raise business performance, thereafter continuous to grow as bigger firm and stand invulnerable in global market.
- PublicationSupply chain risk management : a case study of PT. Mirota Inah Indonesia(2014)Lee Hsun YeeThe purpose of the study is to carry out the real situation of the company and provide strategies after identify the potential risks along the supply chain. The study is conducted through the semi-structured interview, document reviewed and factory visit. The SWOT and TOWS analysis of the company has been identified. Besides that, several risks also recognized along the supply chain that impact their business. After the analysis, several recommendations are given to the company to improve the current situation, such as build a proper risk assessment and improve in quality control. The main concern drawn down in this study is that the current approaches of the company are unable to confront the uncertainties.
- PublicationUsing The Servqual Model To Assess Service Quality And Customer Satisfaction: An Empirical Study Of Rawang Rest Area(2014)Vadovelu, DeepaThe purpose of this study is to analyze expected service, investigate perceived service and to analyze the effect of perceived service quality on the satisfaction level of Rawang rest area users. The results of this study would be beneficial to the new property developer who is going to be a new rest area in Rawang. Thus, to understand the perception and expectation of the Rawang RSA and Lay-by users a survey was conducted at the site. Questionnaire was distributed randomly to the willing users. The factors that were covered in the questionnaire were on the facilities, tangibility, responsiveness, reliability, assurance and empathy. There are many other factors that could affect the satisfaction level but basing on the reviewed literatures these factors were tested and adopted to be suitable for this study. From the analysis of this study it revealed that the expected service of the users were higher than the perceived service leading to low perceived service quality.
- PublicationEffect Of The Bagging Configuration On The Properties Of Vacuum-Bagging-Only (Vbo) - Oven Cured In Complex-Shaped Composites(2014-06)Hassan, Muhmimad HafizWith the growing needs of the aerospace industry to produce larger composite components at reduced costs, Out-of-Autoclave (OOA) manufacturing technology is perhaps the answer for the problem. However, the development work of the OOA process using prepreg materials to achieve minimum void content without high external pressure from the autoclave proved to be a major challenge. The research study focused specifically on the vacuum bagging process. In the initial study, eight bagging configurations which consist of three main processing parameters, including the use of release film (PTFE) , edge breather and the intensifier were proposed to improve the quality of the L-shaped laminate composites. The specimens were assessed based on degree of uniformity (DOU) and void contents levels. The results were subsequently evaluated using the analysis of variance (ANOYA) to determine the percentage of influence of the processing parameters to the quality improvement. The experimental results indicated that the use of PTFE has contributed 37.45% to the significant void formation at the corner section. In contrast, the edge breather (YBO) and intensifier successfully reduced the void content level by 19.64% and 29.41 %, respectively.