Pusat Pengajian Pengurusan - Tesis

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A Case Study On The Risk Management Model Of An Islamic Banking In Jaiz Bank: An Institutional Perspective
(2024-04)
Tela, Umar Mohammed
Effective risk management is critical for the safety and growth of banks, whether conventional or Islamic banks, and its relevance has grown over time, especially in the aftermath of the great crisis. Although risk management is an area of significant concern to the Islamic banking setting, it remains an under-researched field of study, particularly in developing countries like Nigeria. Previous studies about risk management practices have focused on the conventional setting, with little emphasis on Islamic banks. Islamic banks have partnership and sale-based products, which are not interest bearing as in the conventional system. Islamic banks face more unique risks to manage than those traditionally shared with conventional counterparts due to their products and business operations, which require them to be Sharia compliant. Given the limited literature on Islamic banking risk management, the current study has explored the issues surrounding the application of risk management outside of the conventional banking environment. More specifically, the study aims to provide an in-depth understanding and analysis of Islamic banking risk management model in terms of how it is implicated in banking operations and performance. To achieve these objectives, this study adopts a qualitative case study research approach by focusing on a Nigerian Islamic bank, Jaiz Bank Plc (Jaiz Bank), as a case organisation. Data analysis is performed using thematic analysis. Institutional Theory is employed as a theoretical lens to probe into how institutional pressures influence the institutionalisation process of the risk management model in Jaiz Bank. The research findings are analysed and interpreted using institutional isomorphism.
A Study On Organizational Citizenship Behavior In Five-Star Hotels In Shandong Province Of China: The Roles Of Rewards, Empowerment, Job Satisfaction, And Role Clarity
(2025-04)
Cao Shuxia, Cao Shuxia
Five-star hotels in china face two challenges: low customer satisfaction and decreased occupancy rates. According to the 2023 china hotel association report, despite these hotels having the most luxurious facilities, their customer satisfaction is the lowest among star-rated hotels. This issue suggests a possible lack of organizational citizenship behavior (ocb) among frontline employees in meeting customer needs. Utilizing social exchange theory and role theory, this study investigates the effects of rewards and empowerment on employee ocb, as well as the mediating role of job satisfaction and the moderating role of role clarity. A survey of 290 employees from 18 five-star hotels in shandong province, analyzed using spss and smartpls software, shows that rewards and empowerment significantly increase job satisfaction, and job satisfaction mediates the relationship between rewards, empowerment, and ocb. Role clarity successfully moderates the relationship between empowerment and ocb. The findings of this study provide practical guidance for five-star hotels to improve service quality and business performance through human resource management strategies that motivate proactive employee behavior.
Adaptive Project Management Model For The International Development And Aid Projects
(2022-04)
Saleh, Firas Izzat Mahmoud Mahmoud
With the increase of natural disasters and man-made crises and the rising levels of poverty and inequality globally, the International Non-Governmental Organisations (INGOs) sector has rapidly grown in response to humanitarian emergencies and the provision of aid to support social and economic development worldwide. INGOs realise their human goals through crossing the borders to diverse, vulnerable communities and contexts to implement International Development and Aid Projects (IDAPs). However, this diversity and the specific nature of these projects have created various complexities that diminished their success and sustainability. Therefore, this industry needs an adaptive Project Management Model (PM-Model) to suit the broader organisational aspects of IDAPs and industry-specificities to increase the success levels of projects. This study aims to provide an adaptive PM-Model for IDAPs based on the standard PMBOK® Guide integrating TQM as a relevant organisational approach and Core Humanitarian Standard (CHS) as a relevant industry-specificities. Therefore, to meet the broader and longer-term organisational and social aspects. To that end, a three-round Delphi research process has been conducted to engage a group of experts to develop the required adaptations on the PMBOK® Guide and then validate the emerged PM-Model by another group of practitioners through Focus Group Discussion (FGD) validation workshop setting.
Adoption Of Closed-loop Supply Chain Practices By Myhijau Mark Certified Manufacturing Firms In Malaysia: Antecedents, Constraints, Outcome And The Mediating Effect Of Green Capabilities
(2023-09)
Siali, Fadilah
Closed-Loop Supply Chain (CLSC) acquires cores or product returns from consumers, recovering their residual value and remarketing them. The rapidness of economic growth gives manufacturers no option to shorten the product life cycle. Consequently, the new version of product upgrade happens too fast, hence increasing product returns in the form of End of Life (EOL) or end of use. This study formulates a research model to examine the antecedent factors which influenced, the constraints of the closed-loop supply chain practice as well as the impact on the triple bottom line in Malaysia. This research also explores the mediating effects of green capabilities on the relationship between the firm's external antecedents and its adoption of a closed-loop supply chain. To test the research hypotheses, a structural equation model has been used to survey the data drawn from MyHijau Mark certified directory in Malaysia. Hundred and nine companies have answered all seventy items questionnaire through purposive sampling. Therefore, this study has aimed to explain the relationship between Institutional Theory, Resource Based View, Natural Resource-Based View (NRBV) and Knowledge based view Theory towards a CLSC adoption in Malaysia. The findings highlighted the role of the government in overpowering competitors and customers in adopting a CLSC.
Agency Conflicts And Their Relationships To Firms Performance In Jordan
(2024-01)
Alkhazaleh, Qutaiba Khaled Abdu
There are four main objectives of this study. First, to examine the direct relationship between earnings quality, corporate governance and firm performance. Second, to examine the relationship between earnings quality, corporate governance, and investment efficiency. Third, to examine the relationship between investment efficiency and firm performance. Fourth, to examine the indirect relationship between earnings quality, corporate governance and firm performance; with investment efficiency as a mediator.
An Empirical Study On Factors That Influence Value-Based Sustainability Of Non-Profit Organisations In Malaysia
(2023-02)
February 2023
Non-profit organisations (NPOs) play a prominent role in realising Sustainable Development Goal (SDG) 2030 through service delivery and other aspects of sustainable development. However, it was acknowledged that NPOs face two main issues that might impair the organisations’ sustainability. First, the ongoing resource constraint issues that NPOs face worsen due to the COVID-19 crisis. Second, it was observed that NPOs emphasise less on “value-based” perspectives, whereby misalignment of interest between NPOs and stakeholders was noted. This scenario may impair organisational sustainability as value creation is hampered. Thus, addressing these two main issues, this study aims to answer the question: “What does it take for NPOs operating with limited resources to attain value-based sustainability (VBS) to achieve sustainable development?”. Due to limited resources from the government and funders, NPOs need to be more independent; hence, justifying the need to study organisation-specific factors that could influence the VBS of NPOs. Therefore, in line with the Social Resource-Based View (SRBV) and Resource Dependence Theory (RDT), this study examines the organisational factors influencing the VBS of NPOs in Malaysia. The organisational factors identified are organisational capacities, stakeholder engagement, social entrepreneurship orientation (SEO), cross-sector collaboration, and organisational fit.
An Evaluation Of The User Performance Impact: Health Information System Use In Kuwait Public Hospitals
(2022-12)
Alkouse, Reem H Y A
In many developed and developing nations, health information systems (HIS) are increasing rapidly in the healthcare industry. Despite the great development in the application of information and communication technologies (ICT) in the healthcare sector, implementation complexity is increasing, posing challenges for healthcare organizations. Kuwait Government has spent significant investments in implementing HIS among healthcare facilities, and it must be ensured that the systems are maintaining their goals of meeting the users’ needs and requirements and increasing work quality and performance. Certainly, it has been noted that there aren't enough evaluation studies and research on HIS adoption in Kuwait. (Alhuwail, 2020). Therefore, this research aims to assess HIS user performance as it is important to determine the IS success by determining its influencing factors. To do so, the basic theory for this study was the DeLone and McLean Information System Success Model, integrated with Task Technology Fit theory, Trust, and User resistance. A crosssectional, self-structured questionnaire was used to collect data. According to the study, trust and TTF are positively impacted by the system, information, and service quality. Whereas trust negatively affects user resistance, which negatively affects HIS use. It was also found that information, system, and service quality positively impact TTF, which consequently affects both HIS use and user performance. Furthermore, the study proved that individual characteristics positively impact TTF, but task characteristics did not influence TTF. The research also showed that TTF and user satisfaction positively impact user performance
An Evaluation Of The User Performance Impact: Health Information System Use In Kuwait Public Hospitals
(2022-12)
Alkouse, Reem H Y A
In many developed and developing nations, health information systems (HIS) are increasing rapidly in the healthcare industry. Despite the great development in the application of information and communication technologies (ICT) in the healthcare sector, implementation complexity is increasing, posing challenges for healthcare organizations. Kuwait Government has spent significant investments in implementing HIS among healthcare facilities, and it must be ensured that the systems are maintaining their goals of meeting the users’ needs and requirements and increasing work quality and performance. Certainly, it has been noted that there aren't enough evaluation studies and research on HIS adoption in Kuwait. (Alhuwail, 2020). Therefore, this research aims to assess HIS user performance as it is important to determine the IS success by determining its influencing factors. To do so, the basic theory for this study was the DeLone and McLean Information System Success Model, integrated with Task Technology Fit theory, Trust, and User resistance. A crosssectional, self-structured questionnaire was used to collect data. According to the study, trust and TTF are positively impacted by the system, information, and service quality. Whereas trust negatively affects user resistance, which negatively affects HIS use. It was also found that information, system, and service quality positively impact TTF, which consequently affects both HIS use and user performance. Furthermore, the study proved that individual characteristics positively impact TTF, but task characteristics did not influence TTF.
An Exploratory Study On Centralized Cryptocurrency As An Alternative Transactional System In Nigeria
(2022-09)
Alhaji, Saidu Sani
This study is aimed at assessing the operation of the current fiat and fractional reserve transactional system and the possibility of adopting an centralized cryptocurrency as an alternative transactional system that should go a long way in minimising rising cost of living, consistent recession, repeated economic crisis, overwhelming increase in debt and devastating household living condition and general economic instability. The quantity theory of money, modern monetary theory and unified theory of acceptance and usage of technology was used support the study variables usage and to also straighten the study findings. The study adopts a sequential explanatory mixed mode method of research where the study data was collected through quantitative and qualitative means of data collection. The study uses Nigeria as the study area which was selected using purposive sampling technique. The quantitative data was gathered from publish World Bank data, IMF data and Central Bank of Nigeria report on the monetary and microeconomic variables for the study period 1973-2020. On the hand, the qualitative information was collected using a semi-structured interview questions from the sampled participants. The collected data and information from quantitative and qualitative sources was analysed using MINITAB 16 and AtlasTi.
Antecedents And Outcomes Of Job Stress: A Study Among Managers In The Electronics Industry In Penang
(2002-05)
Sathasivam, Kumaresan V.
This research presents an integration of past research and theory that models the relationship of the antecedents of stress and stress outcomes among managers. The scope of this study is limited to electronics firms in the Island of Penang. Stress antecedents relates to organizational sources of stress and the individual's personality traits while stress outcomes relates to psychological distress and job satisfaction.
Application Of Utaut2 On Peer To Peer (P2p) Lending Platform In Malaysia
(2024-08)
Ramachandran, Lingeswary
Peer to Peer (P2P) lending has developed into an indispensable part of financial ecosystem. P2P lending platforms in Malaysia are registered with the Securities Commission of Malaysia (SCM). P2P lending platforms are relatively new in Malaysia. Despite the growth of the P2P lending sector in Malaysia, it still faces significant challenges and limitations that prevent it from achieving mainstream adoption. These challenges include modest participation rates compared to conventional lending, regulatory barriers, perceived higher risks, and trust disparity among potential investors. Additionally, issues such as information asymmetry, high default rates, and the need for better performance metrics and risk management strategies hinder the sector's development and investors’ confidence. Addressing these issues is crucial for the P2P lending industry to expand and become sustainable within Malaysia's financial ecosystem. Hence, this study aims to investigate the individual investors’ intention to invest in a P2P lending platform in Malaysia. The theoretical framework which is applied in this study is model of Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) which has been further extended by integrating an independent variable, namely Investing Experience.
Artificial Intelligence And Big Data Analytics Capabilities For Enhancing Supply Chain Resilience And Supply Chain Performance: The Mediating Role Of Adaptive Capabilities
(2025-09)
Al Zoubi, Lamees Rateb Ahmed
Today's manufacturing industry is constantly challenged by global competition, rapid technological advancements, and economic shocks, compounded by environmental concerns and the need for continuous innovation. In response, manufacturers are increasingly adopting advanced technologies such as Artificial Intelligence (AI) and Big Data Analytics (BDAC) to enhance operational efficiency and supply chain resilience (SCRes) and performance (SCP). This study explores the direct and indirect effects of AI and BDAC capabilities on SCRes and SCP, employing Organizational Information Processing Theory (OIPT) and Dynamic Capabilities Theory (DCT) as its theoretical bases. The research was conducted using Partial Least Squares-Structural Equation Modelling (PLS-SEM) on a sample of 208 diverse manufacturing firms in Jordan. The findings underscore the pivotal role of Adaptive Capabilities (AC) as mediators, transforming AI and BDAC investments into significant improvements in SCRes and SCP.
Assessing The Influence Of Ownership Structure And Board Diversity On Capital Structure Adjustment Speed: Evidence From Malaysia
(2022-12)
Hanis Adiela Binti Ibrahim
This study estimates the adjustment speed towards target capital structure based on 237 non-financial firms listed on Bursa Malaysia for the period of 2012-2017. This study validates the existence of target capital structure in Malaysian firms found in previous studies and revealed that the speed of adjustment for the sample firms ranges between 33.6% to 45% annually, depending on the leverage proxies used.
Benchmarking Methodology For International Oil Companies Based On The Hybrid Strategy And Strategic Performance
(2022-11)
Al Sayed Noor, Alhamzah Malik Radhi
Porter's new strategy (from now on referred to as the hybrid strategy) is based on a mix of differentiation and cost leadership. The literature on hybrid strategy confirms the investigation of such a strategy is mostly limited. With the suspicion of the pure strategies (i.e., differentiation, cost leadership, and focus) are active in strategic performance. Several open issues and challenges facing the implementation of a hybrid strategy and not been observed yet. This study aims to explore the influence of the context factors for the hybrid strategy on the strategic performance through the mediating variable, the content factors for the hybrid strategy. In addition, the researcher explores the strength of the relationship between the content factors for the hybrid strategy and the strategic performance through the interaction of readiness for change. To this end, this study completes the previous literature with a combination of the partial least squares structural equation modeling (PLS-SEM) and multicriteria decision-making (MCDM). Thus, the MCDM (i.e., best-worst-method [BWM] and vlsekriterijumska optimizcija i kaompromisno resenje [VIKOR]) are effective approachs to solving the problem of complexity and evaluation (i.e., multiple evaluation criteria, important criteria, and data variation).
Board Diversity And Board Monitoring On Performance Of Malaysian Acquiring Companies: The Interaction Effect Of Board Monitoring Intensity
(2024-06)
Osman, Nora
This thesis is an empirical investigation which is emphasizing on board diversity, board monitoring mechanism and board monitoring intensity (bmi) on performance among acquiring companies in malaysia (m&as). Specifically, this study investigates the association of board diversity and board monitoring toward firm performance. In addition, this study also analyses whether bmi can enhance the relationship between board diversity and firm performance. The findings of this study indicate whether board diversity and board monitoring can increase the performance of acquiring companies in malaysia. Recent research in board structure has focused primarily upon diversification of board of directors in firm performance. A number of studies in developed and emerging countries have carried out to investigate the effect of board diversity on firm performance for public listed and non-listed companies, small and medium enterprises, family companies and financial institutions, but lack of research study on merger and acquisition firms (m&as). This study chooses m&a companies as a sample due to these companies face internal challenges that primarily are related to the management of people. In addition, this study investigates a complementary perspective which is a diversity dimension of company’s directors. Board diversity mechanisms that used in this study are women directors, independent director education, foreign directors and multiple directors, while proxy of board monitoring are independent directors, independent audit committee and the number of board meeting.
Board Governance, Risk Governance And Bank Performance: The Moderating Role Of Competitive Intensity On Banks In Kuwaitfactors Influencing The Roles Of Environmental Ngos In The Bargaining Of P-xylene And Water Issues In Yunnan, China
(2023-08)
Hayati, Mohammad A M A B H
Corporate and risk governance topics have gotten attention in the past years due to the impact of the successive financial crises. The focus of central banks and legislative institutions on these issues has taken a large part in order to support economies and increase investor confidence. This study focuses on studying the impact of new corporate governance regulations that was issued by the Central Bank of Kuwait (CBK) in year 2012 on the accounting-based performance, measured by return on assets (ROA) and return on equity (ROE) and market based-performance, measured by Tobin’s Q and stock price movement. The sample selection includes 10 listed banks in the Kuwait stock exchange (KSE) covering the period from 2013 until 2019. The study selects three board governance variables namely board of directors’size, board of directors’ independence, and board of directors’ yearly meetings. The study as well chooses chief risk officer (CRO) presence, risk management committee size and yearly meetings as risk governance variables while bank size and bank leverage are used as control variables. The study highlights the importance of competitive intensity in the banking sector, which scarce research has been done on corporate governance previously, measured by bank concentration ratio (BCR) as a moderating variable that could impact the relationship. the study applies panel data regression analysis such as fixed effect model (FEM), random effect model (REM), and ordinary least square (OLS) method to examine the relationships.
Ceo Characteristics, Firm Risk Exposure And Industrial Revolution 4.0 Adoption In Malaysia
(2025-08)
Chuah, Shu Fen
This thesis investigates the relationship between CEO characteristics and the Industrial Revolution 4.0 (IR4.0) adoption, considering the moderating role of firm risk exposure. Drawing on upper echelons theory (UET), the thesis explores how CEO characteristics, specifically family CEOs, female CEOs, CEOs with foreign tertiary education, and older CEOs, influence IR4.0 adoption, which can be viewed as an extended managerial risk-taking. This thesis proposed that IR4.0 adoption could be reflected through four dimensions: technology acquisition, the hiring of top management team (TMT) with IR4.0 expertise, the appointment of chief information officers (CIOs), and the establishment of board-level technology committees. Using a panel dataset of 944 publicly listed firms on Bursa Malaysia from 2015 to 2023, resulting in a total of 8,163 observations, this study analyses data sourced from company annual reports and the S&P Capital IQ database.
Ceo Power And Esg Performance In Asean Emerging Countries: The Mediating Role Of Managerial Risk-Taking
(2025-09)
Lee, Ai Xin
Business sustainability emphasises corporate responsibility within the framework of the Environmental, Social and Governance (ESG) agenda, which is essential for the long-term sustainability of both companies and the broader economy. The Upper Echelons Theory suggests that organisational outcomes are shaped by the value and cognitive bases of its powerful actors. As the primary decision-maker, the CEO wields considerable influence over the company’s decisions. This study takes a comprehensive approach to enhance the Upper Echelons Theory by integrating the CEO power framework with the managerial risk-taking framework to examine how ESG outcomes are influenced by CEO power and risk-taking propensity.
Ceos Early Life Experience And Corporate Social Responsibility: Evidence From Listed Companies In China
(2024-02)
Liu, Yanzhao
Using a sample of 6,008 firm-years observations on public listed companies in China from year 2010 to 2019, this study examines the impact of CEO’s early life experiences on firms’ CSR taking. The regression results show that CEO’s early life experiences have a significant influence on firm’s CSR taking.
Competencies And Work Performance Of Public Sector Auditors In Iraq: The Case Of Federal Board Of Supreme Audit
(2022-12)
Abd Hasan, Fayyadh Marwah Jawad
The role of internal auditors is of high importance in the developing countries’ public sector as it involves providing independent and objective assurance and consultancy that can add value to public sector organizations. However, increased fraudulent and corruption activities within public sector organizations, particularly in developing countries such as Iraq, have elevated doubts regarding the effectiveness of the audit function. The Federal Board of Supreme Audit (FBSA) is Iraq’s leading authority to monitor the public sector institutions’ transparency, and conduct audits to evaluate the establishment and effectiveness of corporate governance within public sector organizations. Of late, the FBSA has faced challenges in terms of internal auditors’ performance which results in low confidence and trust of the public. The increased cases of fraud and corruption in the public sector of Iraq demand enhancement of FBSA internal auditors’ performance. Therefore, the key objective of the study is to examine the relationship between key influential internal auditors’ competencies, such as knowledge, effective internal communication, task self-efficacy, and computer self-efficacy, and internal auditors’ performance, such as task performance, contextual performance, and adaptive performance of internal auditors working in the FBSA, Iraq. The model of the study is underpinned by the social cognitive theory. The study also examined the moderating role of proactive personality on the relationship between internal auditors’ competencies and their performance.

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